National Grid

Designing a LEAN learning software package for Business Excellence coaches and coachees.

I designed the pilot of a LEAN learning software package for National Grid’s Business Excellence department.

As a consultant for Coventry agency Bit10, I ran workshops and produced wireframes for the alpha version of a learning platform for internal use at National Grid. The pilot would be used as a proof of concept, and also to get buy in from stakeholders at the highest level of the organisation.

Following the success of the pilot I was embedded in the department for seven months as a User Experience team-of-one, where I expanded the service to incorporate user research from the pilot phase.


  • User Research Workshops + in situ observations
  • Service Design
  • Wireframes – full suite of interactive html wireframes

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